Frequently Asked Questions

Mortgage Lending Classes FAQ

Check In Begins at Class Time
 
There is no need to arrive early for class registration.  Simply arrive at the appropriate starting time for your course and our Instructors and/or Customer Service Representatives will be there to assist you.
 
Dress Comfortable and Casual

The brain can only learn if the body can endure.  Please dress comfortably.  We also recommend dressing in layers so that you can maintain your personal comfort.

Parking

Every DONALDSON location has ample free parking.
 
How do I pay for my Course?
 
Payment is due to reserve space in the Course. We accept cash, checks, VISA, MasterCard, Discover and American Express.
 
Cancellation, Refund or Change of Class Policy

We have the best cancellation, refund or change of class policy in the business. If you paid in advance and do not attend, you do not pay just let us know within 30 days of your scheduled class. A full refund is given without penalty at your request or we will arrange to give you credit for another Course. You may also switch from one class to another with a simple phone call without penalty.

Making Up Missed Classes

It is important for you to know that the Office of Financial Institutions (OFI) closely monitors our classroom attendance and requires students to attend the appropriate amount of hours. If you miss class, making it up is a snap!  Give us a call, and we will schedule you for a new date.

Still have questions?

Whether you want to register, or have questions pertaining to registration, the Course, or anything else, our friendly, knowledgeable Customer Service Representatives are here to help between 8am-5pm, Monday-Friday.  You can reach us:

by phone: 456-1785 or 1-800-257-2741 (toll free)

by email : info@DonaldsonEducation.com

by fax: (504) 456-1789